How long does it take to assess prospective tenant?

Unsurprisingly, the answer to this question is: it depends.

If a landlord has provided us with the tenant’s complete and up-to-date information and we are able to contact all their references, we are usually able to conclude the profiling and vetting within 24 hours or less. Delays are most often caused by incomplete or outdated information supplied by the tenant or the landlord. Another hurdle that can add time to the vetting process is non-co-operation of the tenant’s employer. We are often unable to reach the relevant HR authority to verify employment and salary, or if we are able to contact them, they are reluctant to disclose any details due to privacy concerns.

So, if you are in a hurry to place a tenant, the good news is that there’s a lot you can do to expedite the process:

  • Check that you have supplied all the information required:
    • Certified copy of the tenant’s ID
    • Tenant’s last 3 months’ bank statements
    • Tenant’s last 3 month’s pay slips
    • Rental application form, completed and signed by the tenant.
  • Ask your tenant to inform her employer’s HR department that they will be receiving a call from RentMaster and that she gives them permission to answer any questions. If she can supply you with a contact name and number, even better.
  • Remember to send the application to applications@rentmaster.co.za to ensure prompt processing.
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