
A quality tenant means money in your bank
We remove the hassle of collecting rent from tenants and pay you on the 1st.
Stress-free rental income guaranteed.
Since 2001, RentMaster has been improving rental collections, so you have a positive cashflow and aren’t left out of pocket.
Our business is your cash and we take it seriously.
We remove the hassle of collecting rent from tenants and pay you on the 1st.
We track tenant behaviour & act quickly to avoid non-payment.
We take the difficult legal process of recovering outstanding rent off your hands.
We are experienced in evicting tenants in a legally compliant, professional and dignified way.
We simplify the collection process and make sure you are financially and legally compliant.
Send us tenant supporting application and documents.
We provide perfectly legal lease agreements to sign.
Tenant deposit held in trust account for transparency
We load your bank details to pay rent on time and in full.
Tell us who else to pay and get paid effortlessly.
Let us help you select the right cashflow plan.
For this service, a monthly commission of 2.88% (including Vat) + R60 administration is deducted.
For this service, a monthly commission of 4.6% (including Vat) + R60 administration is deducted.
We have been making a difference to property owners since 2001, by collecting their rental on time and taking action as soon as things don’t go according to plan.
RentMaster became the first organisation of its kind in South Africa by offering a rental guarantee to property owners in 2001. We’ve continued to provide a rental cashflow product for over two decades - whilst constantly understanding how the property industry, and the South African economy, has changed over this time.
With this know-how, and depth of experience, we have built our improved systems to reflect how rental leases should work – both with the right financial and legal touch points in place. By evolving our digital platform to meet the your needs, our capable RentMaster team is able to receive and process financial information in a secure and reliable way.
You can now be assured that tenants pay in line with their rental agreements, have your monies in the bank on the 1st of the month, and have us take swift action if payment is not made.
People are constantly faced with life’s challenges – whether it’s an unexpected medical bill or retrenchments.
The days of signing leases and letting them run without vigilance has come and gone; as property owners you need to adapt to constantly changing economic circumstances that affect tenants, and ultimately your pockets.
With RentMaster’s years of experience, it means we understand how to look for risk flags when you place a tenant in your property, and after that to watch for changes in a tenants profile. We can then act quickly for you and avoid problems escalating.
We understand that landlords need a predictable cash flow, and tenants need to build up their own good payment record. Our constant engagement with you, as the property owner, and your tenants, means we bridge this gap.
We remove the hassle of collecting rental from your tenants and we pay you on the 1st.
Our fully automated, secure payment and debit order system gets your money in on time, every time
We take the difficult legal process of recovering outstanding rent off your hands.
We have established secure systems and legally compliant processes, backed up by experienced debt negotiators and legal personnel. 79% of our tenant base is in goodstanding – meaning they pay on time.
We understand that tenants need to pay their rent on time, and property owners have their own bills to pay. Having these crucial conversations makes a big difference. We support both property owners and tenants through what can be a very challenging and emotional process.
Following legal process in rental collections is fundamental and we do just that. We also believe in handling any eviction in a professional and dignified manner for all parties involved.
We are so sure of our success that we use our own money.
We are financially stable enough to use our own money to fund you whilst we collect from the tenant.
What our Clients say about us, we love hearing about how we continue to deliver value to both private property owners and property agents.
As a client for the past three years, I've relied on the expertise of the RentMaster team to ensure that my rental collection was seamless and on time. The hassle of dealing with a non-paying tenant is eliminated and the professional interaction with the RentMaster team has been an absolute pleasure to deal with.
Thank you RentMaster team for always ensuring we act in the best interests of the owner and with fairness towards the tenant. I look forward to continuously working with RentMaster.
Have been using RentMaster for a number of years. I was in the unfortunate position where a tenant defaulted and caused months of back and forth between tenant and RentMaster. The new management and team handled this with such a positive attitude. Late night calls, explaining processes to me and diligent follow up made lemonade out of the situation. Keep it up!
RentMaster has really helped me with non-paying tenants, they have made the process so easy for me and I highly recommend them.
RetirementSA and Nationlink Plattekloof proudly displays RentMaster as a strategic partner on our website and marketing material as well as all our communications with our tenants. Since we have joined more than 5 years ago, we have maintained a 100% collection rate on both portfolios without fail.
We wish the RentMaster team well on the exciting road ahead.
We are focused on building relationships with our clients and rental community.
RentMaster’s guarantee is a product with a cash flow benefit, which means we pay you, the landlord, in full when the rent is due and payable, on the 1st of each month. The collection of rental enters our debt collection environment where we follow up with the tenant to collect any arrears.
We are so much more than a guarantee though due to our platform integration with RentBook, South Africa’s leading tenant profiling, lease management and financial software system.
We have two products: a 3-month cash flow, and a 1-month cash flow.
The power of our products is if a tenant defaults, we carry the risk.
As is standard with registered debt collectors we charge a debt collection fee, which becomes part of the debt to be settled with the tenant.
As your partner in collection, the tenant needs to remedy their breach on the rental and the fees as a result of non-timeous payment. These fees include email charges, collection fees, debit order failure fees, and the costs for letters of demand issued.
RentMaster manages payments at scale with a fully automated, secure payment platform. We therefore make the collection and payment process seamless to ensure there is no manual intervention or human error on accounts. Rental plus other costs are collected together on the same debit order.
There are benefits to using the debit order process:
Those who do not want to use this system will attract manual processing costs of R150 outside of the debit order. (Remove this as we would like to discourage this? Opinion)
The standard product is more than a collection tool with a 1-month benefit. The legal process requires documentation and with this product we have all the soft collection processes in place to provide the documentation should eviction become necessary.
What you will receive:
RentBook is owned by our strategic partner TPN Credit Bureau and we advise all landlords to use the platform for their benefit. RentBook is a top lease management software system that allows the landlord to handle invoicing and lease management in one secure place. RentBook also provides tenant vetting and active monitoring of your tenant’s risk profile.
RentBook allows the landlord to send a one-click collection instruction which automatically triggers the RentMaster collection process. It is as simple as that.
Some clients may not use the RentBook system and would still like to use the RentMaster cashflow product to collect the rent (based on the product selected).
Our client platform allows the landlord to:
This is the management of the guarantee associated with the lease maintained on RentBook.
Being property and financial experts with a track record in the industry, we know that tenant’s affordability and payment profiles change on a regular basis. A tenant’s ability to pay and their risk profile is reviewed on a regular basis to ensure that during the lease term, tenants continue paying their rental.
If a tenant’s risk profile changes RentMaster steps in to take the necessary steps:
Using the client portal, a landlord must upload the additional amounts – electricity, water and any others - for collection and payment by RentMaster.
With RentBook or by use of your Client Portal, the invoice is adjusted with the additional collection amount, and then the amounts to be paid to vendors is determined by loading what we call “distributions” on the system.
This sends a direct instruction to the RentMaster Client Portal for us to collect from the tenant and pay to the supplier.
Debit orders are the most beneficial way to ensure that both landlord and tenant have stability and certainty on payments and receipts.
In exceptional circumstances only, we may allow a tenant to pay via EFT, however the tenant is liable for a manual processing fee.
Please send us your enquiry. Our Client Services team is ready and waiting to assist you.